SAP Green Dot Award for Implementation
Received the Gold Implementation Award for designing and managing the implementation of a usability enhancement to make it easier for users to identify and assess information on a corporate portal.
Merit Award for Best Business Integration
SAP Green Dot Award for Innovation
Awarded for designing and leading development of innovative video search prototype for the SAP enterprise help portal.
UA Development Architect
SAP Labs Ireland
Head of UA Prototyping Lab leading an award-winning R&D team to design and develop innovative User Assistance concepts.
Senior Producer on Central UA Video Team producing scripts and videos, mentoring colleagues, researching new formats and delivering training.
Principal Technical Communicator.
The TAS Group, Ireland
Managed end-to-end documentation process, production of marketing and training videos, and oversaw migration of content management system.
Scientific Instructional Designer.
Researched, designed and produced multimedia training courses for pharmaceutical and medical companies. Produced storyboards, revised scripts, designed interactions, liaised with voice talent, studio engineers, and media developers.
Lecturer in Translation and Technology.
University of Sheffield, UK
Designed and taught undergraduate and postgraduate courses in translation, screen translation, translation technologies, and video production. Responsible for research supervision and pastoral support. Programme manager for interdepartmental MA in Multilingual Information Management.
Associate Lecturer in Translation and Technology.
Dublin City University, Ireland
While undertaking my doctoral research I taught general and specialised German into English translation to undergraduate and postgraduate students.
Contract Technical Writer.
Working with manufacturer building control hardware and software as well as an broadband technology company to produce documentation, training materials and manage corporate websites.
SAP Experts Program, Ireland.
Institute of Art, Design + Technology, Dublin.
Innovation & Entrepreneurship – From Design Thinking to Funding.
EIT Digital on Coursera [Verify]
Postgraduate Diploma in Creative Digital Media.
Dublin Institute of Technology
Certificate in Public Relations.
Irish Academy of Public Relations
Train the Trainer Certification.
College of Management & IT, Ireland
PhD in Technical Communication & Usability.
Dublin City University
BA (Hons) in Translation & Interpreting (German/Spanish).
Dublin City University
Professional Scrum Product Owner (PSPO I)
Institute of Scientific & Technical Communicators.
Irish Translators’ & Interpreters’ Association.
Professional Member (MITIA)