Resume

Awards

2018.

SAP Green Dot Award for Implementation

Received the Gold Implementation Award for designing and managing the implementation of a usability enhancement to make it easier for users to identify and assess information on a corporate portal.

2017.

Merit Award for Best Business Integration

Awarded at the UK Technical Communication Awards for my team’s work on designing and developing the UA Reloaded 17 conference app.

2016.

SAP Green Dot Award for Innovation

Awarded for designing and leading development of innovative video search prototype for the SAP enterprise help portal.

Career Highlights

2014-2017.

UA Development Architect

SAP Labs Ireland

Head of UA Prototyping Lab leading an award-winning R&D team to design and develop innovative User Assistance concepts.
Senior Producer on Central UA Video Team producing scripts and videos, mentoring colleagues, researching new formats and delivering training.

2013-2014.

Principal Technical Communicator.

The TAS Group, Ireland

Managed end-to-end documentation process, production of marketing and training videos, and oversaw migration of content management system.

2011-2013.

Scientific Instructional Designer.

Skillpad, Ireland

Researched, designed and produced multimedia training courses for pharmaceutical and medical companies. Produced storyboards, revised scripts, designed interactions, liaised with voice talent, studio engineers, and media developers.

2005-2011.

Lecturer in Translation and Technology.

University of Sheffield, UK

Designed and taught undergraduate and postgraduate courses in translation, screen translation, translation technologies, and video production. Responsible for research supervision and pastoral support. Programme manager for interdepartmental MA in Multilingual Information Management.

2001-2004.

Associate Lecturer in Translation and Technology.

Dublin City University, Ireland

While undertaking my doctoral research I taught general and specialised German into English translation to undergraduate and postgraduate students.

2000-2001.

Contract Technical Writer.

Dublin, Ireland

Working with manufacturer building control hardware and software as well as an broadband technology company to produce documentation, training materials and manage corporate websites.

Education

2018.

Innovation Leadership

SAP Experts Program, Ireland.

2017-2018.

Cyberpsychology

Institute of Art, Design + Technology, Dublin.

2017.

Innovation & Entrepreneurship – From Design Thinking to Funding.

EIT Digital on Coursera [Verify]

2012-2014.

Postgraduate Diploma in Creative Digital Media.

Dublin Institute of Technology

2012.

Certificate in Public Relations.

Irish Academy of Public Relations

2010-2011.

Train the Trainer Certification.

College of Management & IT, Ireland

2001-2004.

PhD in Technical Communication & Usability.

Dublin City University

1992-1997.

BA (Hons) in Translation & Interpreting (German/Spanish).

Dublin City University

Certifications

2016.

Scrum.org.

Professional Scrum Product Owner (PSPO I)

2006.

Institute of Scientific & Technical Communicators.

Fellow (FISTC)

1998.

Irish Translators’ & Interpreters’ Association.

Professional Member (MITIA)